This Privacy Policy (hereinafter referred to as the “Policy”) sets out the procedure for the processing and protection of personal data of users of the website — jelkenmanagement.kz (hereinafter referred to as the “Website”).
We recognize the importance of maintaining the confidentiality of your data and strictly comply with the legislation of the Republic of Kazakhstan, including the Law “On Personal Data and Their Protection”, as well as the EU General Data Protection Regulation (GDPR), where applicable.
By continuing to use our Website, you confirm that you have read this Policy and accept its terms. If you do not agree with these terms, please discontinue your use of the Website.

Information about the Company
The Website is owned and operated by Jelken Management Ltd., registered in the jurisdiction of the Astana International Financial Centre (Licence No. AFSA-A-LA-2026-0005 dated 22 January 2026), with its registered address at: 55/20 Mangilik El Avenue, Yesil District, Astana.
Scope of Application
This Policy applies to any data that we collect in connection with:

• your visits to our Website;
• communications via email, messengers, and feedback forms.

This Policy does not apply to third-party websites, links to which may be placed on our Website.

Personal Data We Collect
We may collect the following categories of data:

1. Contact information — full name, telephone number, and email address;
2. Online interaction data — IP address, cookies, browser type, operating system version, and website browsing history;
3. Information provided voluntarily — when completing questionnaires, applications, or submitting requests.

How We Use Your Data
We use your data to provide you with the best possible experience when using the Website and communicating with us. This includes:

• ensuring and managing your access to this Website;
• responding to your messages;
• using your data for marketing activities, including sending email notifications, newsletters, and announcements to which you have subscribed automatically by providing us with your data;
• developing new products, services, features, and functionality;
• conducting market and customer research;
• analysing your use of this Website and collecting feedback so that we can continuously improve the Website and your user experience;
• facilitating the technical administration of this Website.

With your consent, and where permitted by law, we may use your data for marketing purposes, which may include contacting you by email, telephone, post, or text message with information and news about our products and services.
However, we will not send you unsolicited marketing content or spam, and we will take all reasonable measures to ensure that your rights are fully protected and that we comply with our obligations.

Data Storage and Protection

• Data is stored on secure servers with restricted access.
• We use modern technical safeguards, including encryption, multi-factor authentication, and firewalls.
• Access is granted only to employees and contractors who require it to perform their duties.
• Data is retained for the period necessary to achieve the purposes of processing, or for the periods required by law.

Disclosure of Data to Third Parties
We may disclose personal data to:

• government authorities, where there is a lawful basis;
• partners and contractors involved in the provision of services, provided that they comply with confidentiality obligations;
• affiliated entities within the group of companies;
• a legal successor in the event of reorganization or sale of the business.

We do not sell personal data to third parties for marketing purposes.

Cookies and Analytics
We use cookies and third-party analytics services, including Google Analytics, Yandex Metrica, and others, for the following purposes:

• improving the operation of the Website;
• analysing traffic and user behaviour;
• personalising content and advertising.

You may disable cookies in your browser settings; however, this may affect the proper functioning of the Website..

User Rights
You have the right to:

• receive information about your personal data;
• request correction or deletion of your data;
• withdraw your consent to processing;
• restrict or object to the processing of your data;
• file a complaint with the authorized personal data protection authority.

To exercise your rights, please submit a request to info@jelkenmanagement.kz.